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SHIPPING POLICY

Last Updated: September 8, 2026

This Shipping Policy explains the order processing, delivery, tracking, and shipping procedures for purchases made through autofehlercheck.shop.

SHIPPING DESTINATION

We currently deliver only to addresses within Germany.

Customers must provide a complete and accurate delivery address during checkout. Delivery problems caused by incorrect, incomplete, or outdated information provided by the customer may result in delays or additional costs.

SHIPPING COST

We offer free standard shipping on all orders delivered within Germany.

There is no minimum purchase requirement for free standard shipping.

The applicable shipping cost will be displayed during checkout before the order is submitted. If an optional expedited or special delivery service is available, its additional cost will be clearly displayed.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during public holidays, major promotions, periods of unusually high demand, payment verification, or unexpected operational disruptions.

The processing period is included in the total estimated delivery time stated below.

TRANSPORTATION TIME

After an order has been processed and dispatched, transportation within Germany normally takes approximately 4–11 business days.

Business days exclude Saturdays, Sundays, and public holidays.

TOTAL ESTIMATED DELIVERY TIME

The total estimated delivery time within Germany is approximately 5–14 business days from the date the order is placed.

This estimate includes:

• Order processing: 1–3 business days
• Transportation: 4–11 business days
• Total estimated delivery time: 5–14 business days

Delivery dates are estimates. Actual delivery may be affected by carrier delays, severe weather, public holidays, address errors, operational disruptions, or other circumstances outside our reasonable control.

Your statutory rights concerning delayed or failed delivery remain unaffected.

ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please check the following information carefully:

• Customer name
• Product and selected package
• Shipping address
• Email address and contact information
• Order quantity
• Product price and final order total

SHIPPING CONFIRMATION AND TRACKING

When tracking is available, tracking information will be sent to the email address provided during checkout after the order has been dispatched.

Tracking updates may take 2–5 business days to appear after dispatch.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving. Some carriers update tracking only when the parcel reaches a new sorting or delivery facility.

MULTIPLE PACKAGES

An order containing several products or accessories may be divided into separate packages for logistical reasons.

Separate packages may have different tracking numbers and may arrive on different days.

Customers will not be charged additional standard shipping costs solely because an order is divided into multiple packages.

ADDRESS CHANGES

If you need to change your delivery address, contact us as soon as possible at:

alberticoaguileraguajiro@gmail.com

We will try to update the address before dispatch. However, an address change may no longer be possible after the order has entered processing or has been transferred to the carrier.

Once a parcel has been dispatched, we may be unable to redirect it.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or an inaccessible delivery location, we will contact the customer after receiving the returned parcel.

Reasonable return or reshipping costs may be charged where permitted by applicable law. This does not limit statutory consumer rights.

DELIVERY ATTEMPTS

Depending on the carrier’s procedures and the customer’s delivery preferences, the carrier may:

• Deliver the parcel to the specified address
• Deliver it to a neighbor
• Leave it in an authorized safe location
• Send it to a nearby collection point
• Make an additional delivery attempt

Customers should monitor tracking information and collect parcels from designated collection points within the carrier’s collection period.

DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please:

• Review the tracking information
• Check with household members or neighbors
• Check your mailbox, reception, garage, or authorized safe location
• Check whether the parcel was sent to a collection point
• Confirm that the delivery address is correct

If the parcel still cannot be located, contact us at alberticoaguileraguajiro@gmail.com and include your order number.

We will review the shipment and contact the carrier where appropriate.

LOST PACKAGES

If tracking indicates that a parcel may be lost, please contact us promptly.

A carrier investigation may be required before a replacement or refund can be issued. Customers must provide reasonable cooperation and any information required for the investigation.

If the parcel is confirmed as lost before the risk has legally transferred to the customer, we will provide an appropriate remedy in accordance with applicable consumer law.

PACKAGES MARKED AS DELIVERED

If tracking shows that a parcel has been delivered but you have not received it, please:

• Check around the delivery location
• Ask household members or neighbors
• Check your mailbox, reception, garage, or safe location
• Check nearby collection points
• Contact the carrier for delivery details

If the parcel cannot be found, contact us promptly. We will assist with an investigation based on the carrier’s records and the circumstances of delivery.

DAMAGED PACKAGES

Please inspect the parcel and product after delivery.

If the package or product arrives damaged, contact us promptly at alberticoaguileraguajiro@gmail.com and provide:

• Your order number
• A description of the damage
• Photos of the outer packaging
• Photos of the shipping label
• Clear photos or videos of the damaged product

Please keep the product and all packaging until we provide further instructions.

REFUSED OR UNCLAIMED PACKAGES

If a parcel is refused or not collected and is returned to us, any applicable refund will be handled according to our Return & Refund Policy.

Reasonable return or reshipping costs may be deducted where permitted by applicable law.

ORDER CANCELLATIONS

If you want to cancel an order, contact us as soon as possible.

We will try to cancel orders that have not entered processing or been dispatched. Cancellation may no longer be possible after shipment.

If the order has already been dispatched, you may exercise the applicable withdrawal and return rights after receiving it.

TAXES AND IMPORT CHARGES

Product prices and applicable taxes will be displayed during checkout as required.

Customers in Germany will not be charged undisclosed standard delivery fees.

If an unexpected customs or import procedure affects a shipment, we will provide reasonable assistance. Mandatory consumer and pricing disclosure rights remain unaffected.

CONSISTENCY WITH CHECKOUT

Shipping destinations, costs, and estimated delivery times displayed during checkout should correspond with this Shipping Policy.

If the checkout information differs from this policy, please contact us before completing your purchase.

CONTACT INFORMATION

For questions about order processing, shipping, tracking, delays, or delivery, contact:

Store: autofehlercheck.shop
Company: Geowynd Ltd
Email: alberticoaguileraguajiro@gmail.com
Address: C/O Mohammadjavad Vahdatirad, Stenbidervænget 1, Skrillinge, 5500 Middelfart, Denmark

Please include your order number when contacting us so we can assist you efficiently.