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SHIPPING POLICY

Last Updated: September 2, 2026

This Shipping Policy explains the processing, delivery, tracking, and shipping procedures for orders placed through autofehlercheck.shop.

  1. SHIPPING DESTINATION

We currently ship to addresses within Germany.

Customers must provide a complete and accurate delivery address during checkout. We are not responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.

  1. SHIPPING COST

We offer free standard shipping within Germany.

The total shipping cost will be displayed during checkout before the order is submitted. If an optional expedited or special delivery service is available, any additional cost will be clearly displayed.

  1. ORDER PROCESSING

Orders are generally processed within 1-3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during major promotions, holidays, periods of unusually high demand, payment verification, or unexpected operational disruptions.

Processing time is separate from delivery time.

  1. ESTIMATED DELIVERY TIME

Estimated delivery within Germany is generally 5-14 business days after the order has been processed and dispatched.

Business days exclude Saturdays, Sundays, and public holidays.

Delivery times are estimates and cannot be guaranteed unless a guaranteed delivery service has been expressly agreed. Delays may occur because of carrier disruption, severe weather, public holidays, customs procedures, incorrect address information, or other circumstances outside our reasonable control.

Your statutory rights concerning delayed or failed delivery remain unaffected.

  1. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please check the order details carefully, including:

• Customer name
• Product and selected package
• Shipping address
• Contact information
• Order quantity

Contact us immediately if any information is incorrect.

  1. SHIPPING CONFIRMATION AND TRACKING

When your order has been dispatched, tracking information may be sent by email if tracking is available for the selected shipment.

Tracking updates may take 2-5 business days to appear after dispatch.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving. Some carriers update tracking only when the parcel reaches the next sorting or delivery facility.

  1. MULTIPLE PACKAGES

An order containing several products or accessories may be divided into separate packages for logistical reasons.

Separate packages may arrive on different days and may have different tracking numbers. You will not be charged additional standard shipping costs because an order is divided into multiple packages.

  1. ADDRESS CHANGES

If you need to change your delivery address, contact us as soon as possible at:

alberticoaguileraguajiro@gmail.com

We will try to update the address, but changes cannot be guaranteed after the order has entered processing or has been dispatched.

Once a parcel has been transferred to the carrier, we may be unable to redirect it.

  1. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a correct and complete delivery address.

If a parcel is returned because of an incorrect address, incomplete address, inaccessible delivery location, refusal, or failure to collect it, we will contact you after receiving the returned parcel.

Reasonable reshipping or return costs may be charged where permitted by law. This does not limit your statutory consumer rights.

  1. DELIVERY ATTEMPTS

The carrier may leave the parcel in a secure location, deliver it to a neighbor, send it to a collection point, or make another delivery attempt, depending on the carrier’s procedures and your delivery preferences.

Customers are responsible for monitoring tracking updates and collecting parcels from a designated collection point within the carrier’s collection period.

  1. DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please:

• Review the tracking information
• Check with household members or neighbors
• Check any safe location or nearby collection point
• Confirm that the delivery address is correct

If the parcel still cannot be located, contact us at alberticoaguileraguajiro@gmail.com with your order number.

We will review the shipment and, where appropriate, contact the carrier.

  1. LOST PACKAGES

If tracking indicates that a parcel may be lost, contact us promptly.

We may need to complete a carrier investigation before issuing a replacement or refund. Customers must provide reasonable cooperation and any information requested for the investigation.

If the package is confirmed lost before risk has transferred to the customer, we will provide an appropriate remedy in accordance with applicable law.

  1. PACKAGES MARKED AS DELIVERED

If tracking shows “delivered” but you have not received the parcel, please:

• Check around the delivery location
• Ask household members or neighbors
• Check your mailbox, garage, reception, or safe location
• Contact the carrier for delivery details

If the parcel cannot be found, contact us promptly. We will help investigate the delivery, but the outcome may depend on the carrier’s records and the circumstances of delivery.

  1. DAMAGED PACKAGES

Inspect the package when it arrives.

If the package or product is damaged, contact us promptly at alberticoaguileraguajiro@gmail.com and provide:

• Your order number
• Photos of the outer packaging
• Photos of the shipping label
• Photos or videos of the damaged product
• A description of the damage

Please keep the product and all packaging until we provide further instructions.

  1. REFUSED OR UNCLAIMED PACKAGES

If a parcel is refused or not collected and is returned to us, any refund will be handled according to our Return & Refund Policy.

Reasonable shipping or return costs may be deducted where permitted by applicable law.

  1. CANCELLATIONS

Contact us as soon as possible if you want to cancel an order.

We will try to cancel orders that have not entered processing or been dispatched. Cancellation cannot be guaranteed after shipment.

If an order has already been dispatched, you may use the applicable withdrawal and return procedure after receiving it.

  1. CUSTOMS, TAXES, AND IMPORT CHARGES

For orders delivered within Germany, applicable taxes and charges will be shown during checkout where required.

If a shipment is subject to an unexpected customs or import procedure, we will provide reasonable assistance. Any mandatory consumer and pricing disclosure rights remain unaffected.

  1. CONTACT INFORMATION

For questions about processing, shipping, tracking, delays, or delivery, contact:

Store: autofehlercheck.shop
Company: Geowynd Ltd
Email: alberticoaguileraguajiro@gmail.com
Address: C/O Mohammadjavad Vahdatirad, Stenbidervænget 1, Skrillinge, 5500 Middelfart, Denmark

Please include your order number when contacting us.