Widerrufsrecht

RETURN & REFUND POLICY

Last Updated: September 2, 2026

Thank you for shopping at autofehlercheck.shop. This Return & Refund Policy explains your right of withdrawal, return conditions, refunds, damaged or defective products, exchanges, and order cancellations.

1. 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in Germany or another country within the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period begins on the day you, or a third party designated by you who is not the carrier, receives the goods. If an order contains several items delivered separately, the withdrawal period begins when the final item is received.

To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement to:

Email: alberticoaguileraguajiro@gmail.com

Please include your full name, order number, email address used for the order, and the product you wish to return.

Sending your withdrawal notice before the 14-day period expires is sufficient to meet the deadline.

1. RETURN PROCEDURE

Before returning an item, please contact us at alberticoaguileraguajiro@gmail.com.

Once your request has been reviewed, we will provide return instructions and the applicable return address. Please do not return products without contacting us first, as unauthorized returns may be delayed or sent to an incorrect location.

You must normally send the goods back within 14 days after notifying us of your withdrawal.

Please securely package the product and include your order number. We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

1. RETURN CONDITIONS

You may inspect and test the product only to the extent reasonably necessary to determine its nature, characteristics, and functionality.

Returned products should include, where applicable:

• The original product
• Accessories, cables, adapters, manuals, and included parts
• Original packaging, where reasonably possible
• Proof of purchase or order information

You may be responsible for any reduction in the product’s value caused by handling beyond what is reasonably necessary to inspect and test it.

Your statutory right of withdrawal is not automatically lost solely because the original packaging has been opened.

1. RETURN SHIPPING COSTS

If you withdraw because you changed your mind, you are generally responsible for the direct cost of returning the product, unless we have agreed otherwise in writing.

If the item is incorrect, damaged upon arrival, or defective, please contact us before returning it. When the claim is confirmed, we will provide an appropriate solution and cover reasonable return costs where required by applicable law.

Original expedited delivery charges or other optional delivery upgrades are generally non-refundable. If you exercise your statutory right of withdrawal, the cost of the least expensive standard delivery option offered at checkout will be refunded where required by law.

1. REFUNDS

If you validly withdraw from your purchase, we will refund all payments required by applicable law, including eligible standard delivery charges.

Refunds will generally be issued within 14 days after we receive your withdrawal notice. However, we may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Approved refunds will be issued to the original payment method unless another method has been expressly agreed.

Processing times after a refund is issued depend on your bank, card issuer, or payment provider. We are not responsible for delays caused by financial institutions.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item is damaged, defective, incomplete, or different from what you ordered, contact us promptly at alberticoaguileraguajiro@gmail.com and provide:

• Your order number
• A description of the problem
• Clear photos or videos showing the product, packaging, shipping label, and defect or damage

After reviewing the information, we may offer a repair, replacement, refund, or another remedy available under applicable consumer law.

Do not dispose of the product or its packaging before receiving our instructions.

1. EXCHANGES

We do not guarantee direct exchanges.

If you want a different product or version, please contact us. When appropriate, you may return the original product in accordance with this policy and place a new order separately.

Defective products may be repaired or replaced where required or permitted by applicable law.

1. ORDER CANCELLATIONS AND ADDRESS CHANGES

If you need to cancel an order or change the delivery address, contact us as soon as possible at alberticoaguileraguajiro@gmail.com.

We will try to accommodate your request, but we cannot guarantee changes or cancellations after the order has entered processing or has been shipped.

If the order has already been shipped, you may need to receive it and then use the applicable return or withdrawal procedure.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged where permitted by law.

1. UNDELIVERED OR REFUSED ORDERS

If an order is returned because it was refused, unclaimed, or sent to an incorrect address supplied by the customer, we will contact you after receiving the returned parcel.

Any refund may be reduced by reasonable return or reshipping costs where permitted by law. This does not limit your statutory consumer rights.

1. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal may not apply to certain products, including:

• Goods made to the customer’s specifications or clearly personalized
• Sealed goods that are not suitable for return for health or hygiene reasons if the seal was removed after delivery
• Digital content supplied without a physical medium after performance has begun with the consumer’s prior express consent and acknowledgment that the right of withdrawal will be lost
• Other products excluded under applicable consumer law

Any applicable exception will be explained before purchase where required.

1. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with your order, please contact us first so that we can investigate and attempt to resolve the matter.

Nothing in this section limits your rights under applicable consumer protection laws or the rules of your payment provider.

1. STATUTORY WARRANTY RIGHTS

This policy does not restrict any statutory rights you may have regarding defective or non-conforming goods under German or European Union consumer law.

Where a product is defective or does not conform to the contract, you may be entitled to statutory remedies such as repair, replacement, price reduction, contract termination, or reimbursement, depending on the circumstances and applicable law.

1. ABUSE AND FRAUD PREVENTION

We reserve the right to investigate returns that show reasonable signs of fraud, product substitution, deliberate damage, or misuse.

This provision does not affect legitimate withdrawal, return, refund, or warranty rights under applicable law.

1. CONTACT INFORMATION

For withdrawal notices, return requests, refund questions, damaged products, or other order-related concerns, contact:

Store: autofehlercheck.shop
Email: alberticoaguileraguajiro@gmail.com

Please include your order number when contacting us so we can assist you efficiently.