FAQ

FREQUENTLY ASKED QUESTIONS

  1. WHAT PRODUCTS DO YOU SELL?

We offer automotive diagnostic equipment and related accessories designed to help users read fault codes, view vehicle information, and perform supported diagnostic functions.

  1. ARE YOUR DIAGNOSTIC PRODUCTS COMPATIBLE WITH ALL VEHICLES?

Compatibility depends on the vehicle manufacturer, model, production year, engine, control unit, and selected diagnostic function. Please check the product description before ordering. If you are unsure, contact us with your vehicle make, model, year, and engine type.

  1. DO I NEED PROFESSIONAL EXPERIENCE?

Basic diagnostic functions are generally straightforward, but advanced functions may require technical knowledge. Always follow the supplied instructions and your vehicle manufacturer’s safety procedures.

  1. HOW LONG DOES DELIVERY TAKE?

Estimated delivery within Germany is generally 5-14 business days after processing and dispatch. Business days exclude weekends and public holidays.

  1. IS SHIPPING FREE?

Yes. We offer free standard shipping within Germany unless otherwise clearly stated during checkout.

  1. HOW LONG DOES ORDER PROCESSING TAKE?

Orders are normally processed within 1-3 business days after payment confirmation. Processing may take longer during weekends, holidays, promotions, or payment verification.

  1. HOW CAN I TRACK MY ORDER?

If tracking is available, you will receive tracking information by email after dispatch. Tracking updates may take 2-5 business days to appear.

  1. CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible. We will try to change or cancel orders that have not entered processing or been shipped, but we cannot guarantee changes after dispatch.

  1. WHAT IS YOUR RETURN POLICY?

Consumers in Germany and the European Union generally have a 14-day statutory right of withdrawal after receiving eligible goods. Please contact us before returning a product so we can provide the correct instructions and return address.

  1. WHO PAYS FOR RETURN SHIPPING?

For change-of-mind returns, the customer is generally responsible for direct return shipping costs. If a product is confirmed to be damaged, defective, or incorrect, we will provide an appropriate solution and cover reasonable return costs where required by law.

  1. WHEN WILL I RECEIVE MY REFUND?

Approved refunds are issued to the original payment method. We may wait until the returned product is received or you provide proof of return. Your bank or payment provider may require additional time to process the refund.

  1. WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?

Contact us promptly with your order number, a description of the problem, and clear photos or videos of the product, packaging, and shipping label. Please keep all packaging until we provide instructions.

  1. WHAT SHOULD I DO IF AN ITEM IS MISSING?

Check the package carefully because accessories may be packed separately. If something is still missing, contact us with your order number and photos of everything received.

  1. CAN MY ORDER ARRIVE IN MULTIPLE PACKAGES?

Yes. Products and accessories may be shipped separately for logistical reasons and may arrive on different days.

  1. WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed during checkout. Payments are securely processed by Shopify or the payment provider selected at checkout.

  1. IS MY PAYMENT INFORMATION SECURE?

Payment information is processed through authorized payment providers. We do not normally receive or store your complete payment card number.

  1. CAN I USE THE DIAGNOSTIC DEVICE WHILE DRIVING?

No. Do not operate diagnostic equipment while driving. Park the vehicle safely and follow all product and vehicle safety instructions.

  1. HOW CAN I CONTACT CUSTOMER SERVICE?

Email: alberticoaguileraguajiro@gmail.com

Customer service is generally available Monday-Friday, 9:00-17:00 CET, excluding public holidays. We normally respond within 1-3 business days.

Please include your order number when contacting us about an existing order.